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Resource Development

Boundary-Spanning Strategies to Expand Your Pool of Individual Donors

September 7, 2025 by joshjacobson

Everywhere you look these days in the world of nonprofits, there’s a focus on threats to the sector. The optimism about the direction of social good that was so prominent one year ago has been replaced by a strong thread of pragmatism. “This isn’t going to be pretty.”

The cuts to the social safety net imposed in the One Big Beautiful Bill Act (OBBBA), passed into law this past July, will have a domino effect on all nonprofits — whether their organization or sector was directly impacted or not. Huge reductions to federal spending on social good will force states, municipalities, foundations, and corporate social responsibility leaders to make difficult decisions about how to allocate limited resources. This reshuffling will inevitably lead to a contraction of the overall nonprofit system. With less overall funding available, many organizations are going to have to get smaller.

The one saving grace is just how slowly the federal government moves. Demands by policymakers that the OBBBA modifications be enacted within six months are colliding with the realities of such sweeping change management. What was expected to take half a year will more likely take 12–18 months, giving nonprofits a critical opportunity to get proactive in defending their castle.

Why Individual Giving Should Be a Primary Focus

Across the country, philanthropic leaders are preparing organizations for the coming wave of financial strain. Much of the early emphasis has been on internal change management: layoffs, reduced programming, and consolidation. This support is badly needed — it’s been some time since nonprofits faced an economic downturn of this magnitude.

But just as important is a renewed focus on fundraising. Finding new sources of financial support will be essential, and that means taking a harder look at individual giving. Many nonprofits rely heavily on grants and sponsorships from institutional funders while underinvesting in their ability to cultivate individual donors. Institutional sources are inherently capped — there are only so many municipalities, foundations, and companies in your orbit. But individuals who care deeply about your mission are far more plentiful.

The good news is that even in these uncertain times, Americans remain open and willing to give. A recent Vanguard Charitable survey found that 70% of Americans donated to charity in the past six months, and 87% plan to give the same or more in the next six months despite economic uncertainty. Notably, more than one-third (36%) of donors who intend to maintain or increase giving say they do so because they view charitable giving as a civic duty.

Giving USA’s 2025 report reinforces this, showing that individuals continue to account for three-quarters of all charitable giving — far outpacing foundations and corporations. In other words, while institutional funding is likely to contract and realign, the largest portion of charitable support remains accessible — if nonprofits are prepared to reach for it.

The challenge, of course, is that individuals don’t have entry points like foundations or corporations do. There is no application portal for a major donor. Building relationships with individuals requires strategy, patience, and a willingness to expand beyond your existing circles.

Creating a Focus on Acquisition

At a time when individual support is more important than ever, organizations have two clear strategies: increase investment from existing donors or acquire new donors who have never given before.

Our latest two blogs focused primarily on strengthening connections with existing supporters — moving beyond crisis messaging and designing call-to-action campaigns. These efforts may pick up some new givers, but the people most likely to respond when you communicate digitally are those who already follow and subscribe. The harder, and often more neglected, path is the acquisition of individual donors.

We call this boundary-spanning acquisition — the effort to identify, engage, cultivate, and ultimately solicit individuals who are not currently in your donor database. Hospitals, universities, and cultural institutions have long been set up to do this, leveraging grateful patients, alumni, and visitors to fuel their pipelines. Health and human service organizations, on the other hand, often lack a natural pool of prospects. With events and galas losing their luster, the question becomes: how can these organizations compete for individual donor dollars?

Building a Culture of Philanthropy

The answer lies not just in tactics, but in mindset. The organizations that succeed are those that foster a “culture of philanthropy” — one that extends beyond the development office and permeates the entire organization.

Three key components stand out:


1. Focus on Your Supportive Constituency

Donors are not simply rewarding impact; they’re joining a movement of people aligned to a cause. Nonprofits that highlight donor stories alongside programmatic outcomes create a sense of belonging that draws in future supporters. Prospects are more inspired by seeing themselves reflected in the generosity of others than by a list of program statistics.

In practice, this can look like a restructuring of your newsletter, blog, and social media to feature a steady stream of volunteer- and donor-centered stories. Interviewing and engaging these people also provides excellent opportunities to learn what got them involved in the first place and why they stay involved, which is important data to inform your future strategy development.


2. Grow Ambassadorship

Too much pressure is placed solely on board members to open doors. While governance volunteers play an important role, organizations often overlook the potential of volunteers and donors who want to deepen their involvement. A structured ambassador program allows these allies to extend your reach, helping to identify new prospects while staff lead the cultivation process. The request isn’t for them to solicit gifts — it’s to help others discover your mission.

Organizations often struggle to create volunteer opportunities because their programming and operations do not lend themselves to outside involvement. When ambassadorship is treated like volunteerism, the effort extends beyond friends and neighbors to center constituent recruitment as a way to give back. That will require creating new methods to activate this interest, raising the visibility of your organization through outreach efforts.


3. Create Targeted, Multiyear Strategies — And Stick With Them

Acquisition takes time. Quick-hit experiments rarely deliver immediate results, and too often they are abandoned prematurely. Instead, organizations should identify a tightly defined segment of potential supporters — perhaps a profession, a faith community, or a geographic area — and commit to a multiyear strategy. Like any program expansion, this requires research, planning, volunteer leadership, and measurable goals. The most successful campaigns recruit current donors to lead efforts to connect with their peers, making acquisition an extension of authentic relationships.

For example, if Bob the Architect is one of your biggest supporters, it may be worth exploring whether others at his architecture firm may have similar interests. More adventurous would be to link architecture firms across the community in a sector-wide effort that makes your nonprofit a beneficiary. These sorts of ideas come when nonprofits proactively put themselves in a position to make them happen.


Making the Most of This Gift of Time

The slow rollout of the OBBBA is, in its own way, a gift (I swear, go with me here…). The Great Recession and the COVID-19 pandemic hit suddenly, giving nonprofits little time to prepare. This time is different. We can see the storm on the horizon. The question is how we use the time we’ve been given.

Yes, nonprofits should prepare their operations for leaner days ahead. But they should also seize this moment to strengthen their culture of philanthropy. By embracing boundary-spanning strategies and focusing on individual giving, organizations can grow even as others contract.

At Next Stage, we believe that movement-building brand marketing offers a roadmap to do just that — aligning donor acquisition with community building in ways that create resilience and momentum.

If you’d like to explore how your organization can expand its pool of individual donors, let’s start a conversation.


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Filed Under: Resource Development, Thought Leadership

Announcing The UnFundable Project Top 10 Finalists

December 5, 2023 by nextstage

If you’ve been following along, you know we’re in the middle of our first grant initiative – The UnFundable Project. 

In October, to mark our upcoming 10th anniversary, we invited Mecklenburg County nonprofits to apply for a $10,000 grant for a project that typically would be considered “unfundable.” We were thrilled to have 44 applicants, including some organizations that even we weren’t familiar with! 

The Review Process

The Next Stage team reviewed the applications individually and then discussed each project as a group. Projects were graded on a rubric that covered these topics:

  • Innovation
  • Justification
  • Relationship to Organizational Strategic Vision and/or Community’s Goals
  • Feasibility
  • Efficiency of Tactic/Approach
  • Sustainability

We were inspired – and felt our heartstrings pulled – by so much of what we read. We’re so proud to work in a city that’s eager to do so much good. The voting was very close but today we are excited to share the top 10 finalists (listed below in alphabetical order) who are moving on to the panel review phase.

Congratulations to these organizations:

Caroline Calouche & Co – Pay off a credit card that was used to repair a sprung dance floor that was damaged by mold.

Catawba Riverkeeper – Hire a project-based data manager to audit and modernize systems to build a public-facing dashboard that shares water quality measurements with the public.

Charlotte Bilingual Preschool – Translate and validate the transcripts/credentials of 25-40 participants in the Workforce Development Program.

Latin American Coalition – Plan, build and maintain a community garden to foster intergenerational connections in the Latino/a/x community.

Lorien Academy of the Arts – Replace the original windows in their space (a church built in the 1960s).

McColl Center – Contract an artist to document McColl Center’s work in photos and videos.

Metrolina Association for the Blind, Inc – Update the website to meet WCAG standards.

Mind Body Baby NC – Provide free, evidence-based videos that break down common perinatal challenges. 

The Frankie Mae Foundation – Provide a safe, judgment-free space to support family caregivers.

UrbanPromise Charlotte – Grow and enhance staff professional development and training.

As you can see, there was a wide range of projects submitted. We’re learning so much from this process, including that nonprofits need many things that are being excluded from typical funder priorities. We’ve said it before and we’ll say it again, trust-based philanthropy is important now, and it’s the future way of working.

What’s Next

Our stellar panel will complete the same process as our team – reviewing the 10 finalists individually, and then gather in person in January to discuss the results. They will decide who will receive the grant money, which we’ll announce at our celebration event on February 8 (save the date!).

Thank you again to everyone who applied!

Filed Under: Resource Development, Thought Leadership

The ‘Pandemic Effect’ on Social Good

May 26, 2020 by joshjacobson Leave a Comment

I’m fired up!

During the May 22 session of The New Normal, I had a chance to chat with three staff leaders of local nonprofit organizations about their major gift campaigns:

  • Jenni Gaisbauer outlined the Charlotte-Mecklenburg Library Foundation‘s Common Spark campaign, which aims to raise substantial funding to open a “knowledge center for the future” on the site of today’s uptown branch.
  • John Searby discussed Catawba Riverkeeper Foundation‘s Vision 2025 capacity-building campaign which aims to engage across North Carolina and South Carolina, recing in to 26 counties of the Catawba river basin.
  • Banu Valladares walked through efforts by Charlotte Bilingual Preschool to raise funding to fuel the organization’s new strategic plan, which calls a dramatic increase in the number of children and families served over the next ten years.

Did you miss this awesome session? Stream it on-demand now.

Hearing them discuss such exciting visions for the future, it wasn’t hard to get excited about where our community is going. Up until a few months ago, the Charlotte region’s social good sector was cranking along at a pretty good clip. Buoyed by a strong economy, nonprofits were planting flags of ambition and setting out to generate the resources needed to make them a reality. And then, in what felt like only a few short weeks, it all came to a grinding halt.

Or did it? ‘Full-stop’ is certainly the perception at this time of economic (and societal) uncertainty. From the outside looking in, it appears that the health crisis repositioned our region’s narrative. Strategic efforts to advance our goals across everything from arts and culture to economic mobility seem to have been replaced by bail-the-boat activities meant to simply keep the community afloat.

And yet, because we work with nonprofit organizations for a living, we know that nothing just stops.

While our panelists last week acknolwedged that their major gift campaigns were modified by the realities of COVID-19, each spoke to a deep commitment to seeing their organization’s overarching visions realized. For most, that is likely going to mean changing the timeline, and for some, potentially the degree of ambition. But halting entirely? Not a chance.

The reason is simple – we need forward-looking inspiration. It is a resource on which a growing community like ours thrives. A natural disaster like COVID-19 demands a response, much like a hurricane to the Florida coastline or a tornado to the farmhouses of Kansas. It requires our community leaders to assess the damage done and determine a pathway forward. It justifies an outpouring of resources to combat its impact, as much an emotional reaction as a reasoned one.

But this response (we call it the ‘pandemic effect’ on social good) can also lead to the absence of inspiration that drives our community forward. It can result in a numbness to the damage done because it penetrates so completely our societal narrative. Inside each of us is an ache not just for things to ‘get back to normal,’ but for hopefulness and expectation. It is the human condition to seek inspiration; it fuels the sort of risk-taking that leads to all the best things in life. Love, marriage, career fulfillment, starting a family, launching a business – all require the sort of risk-taking that is fed by inspiration and hopefulness for a bright future.

That does not simply go away. It may become muted, but it is still alive in all of us. Smart nonprofit leaders know this, because it is ingrained into every grant application and request for support.

While everyone else is talking about getting back to normal, nonprofits need to be brave enough to talk about not accepting ‘normal,’ because the way things were before COVID-19 were not good enough. This requires risk-taking by social good organizations when conventional wisdom about ‘being out-of-step’ suggests otherwise.

Nonprofits are uniquely capable of inspiring others – it is a part of the social good DNA. Covering that up to attend to immediate needs makes sense when the crisis first strikes, but letting loose that inspiration at the appropriate time is the only way we can hope to move our community forward.

Back during the Great Recession, nonprofits sat on their ambition, not for months, but for years. Not this time. We’re a different Charlotte now – wiser for the road we’ve been on.

Like I said, I’m fired up. It is time to get back to building our city.

Filed Under: Resource Development, Thought Leadership

A Checklist for Corporate Sponsorships during COVID-19

May 18, 2020 by nextstage Leave a Comment

We’ll say it over and over: few elements of the nonprofit business model are more misunderstood than corporate sponsorship. Unlike grants, sponsorships are built upon a fundamental assumption that there is a return on investment (usually through marketing and public relations or employee engagement and talent retention). Over on the CULTIVATE blog, where we write about best practices for emerging organizations, we shared some tips for building “win-win” corporate partnerships back in January – combining social impact for the nonprofit with marketing, public relations and employee engagement returns for the company.

Just five months have passed since we posted that article, but it feels like years. The COVID-19 pandemic has dramatically shifted the landscape for nonprofits: in-person programs have been postponed or altered to align with social distancing guidelines, spring fundraising events have gone virtual or been cancelled, and employees are carefully operating on the front lines or working from home. These changes have impacted how nonprofits can “fulfill” their existing corporate sponsorships, too, and many are now left without their usual case for support.

On Friday, May 15, Next Stage hosted a roundtable discussion about creative approaches to corporate sponsorship fulfillment on The New Normal. More than 150 nonprofit and corporate social responsibility leaders joined us to hear from panelists Dominique Johnson, Community Affairs Manager at Duke Energy, Natalie Brown, Director of Corporate Citizenship at Ally Financial, and Blair Primis, Senior VP of Marketing & Talent at OrthoCarolina. If you weren’t able to join us last week and want to hear from our panelists, you can find a full recording of the roundtable here.

The conversation was full of nuggets of wisdom – the kind of insight into cross-sector partnership development and communication that you can only accumulate by spending years with a foot in both the corporate and nonprofit sectors. We’ve highlighted some of the big takeaways on Twitter, but be sure to read through our Corporate Sponsorships and COVID-19 Checklist for more guidance below.

Corporate Sponsorships and COVID-19: A Checklist for Moving Forward

Existing Sponsorships

  • Reach out to your sponsors to update them on what COVID-19 means for your organization. What has changed, and how will it impact your ability to fulfill sponsorship expectations (e.g. program cancellations, virtual events, employee engagement or volunteer opportunities)?
  • Get creative! If an event has been cancelled, suggest alternative projects or opportunities that provide a similar benefit to the company. A co-branded blog series highlighting the increased need your organization is working to meet during the pandemic, or a virtual event meant to engage the company’s employees in your mission, are just a couple of ideas to get you started.
  • Honesty is the best policy. If need outweighs capacity to create a new strategy to fulfill the sponsorship expectations, share that. Many sponsors are loosening restrictions on sponsorships and some are even increasing their financial commitments due to growing need right now.
  • Don’t overpromise. And try to execute quickly on your new pathway forward. Corporate sponsors understand that this is an unprecedented time – but they want you to be successful. Use this as an opportunity to strengthen relationships and build trust between your organization and theirs.

New Sponsorships

  • Consider building new partnerships around marketing benefits. Digital communications are an increasingly important aspect of nonprofit sustainability for all organizations. Find prospective partners relevant to your mission and pitch them on creative brand alignment strategies.
  • Don’t underestimate the value of virtual events. Nonprofits are pulling off virtual fundraisers and events that engage more people than they could reach in a single in-person gala.
  • Integrate digital communications and virtual events into your sponsorship strategy not just during this crisis, but as an ongoing area of growth. The most successful organizations will use this time to build new muscles in marketing and online communications, ultimately growing their brand’s reach in the community and their ability to secure larger sponsorships.
  • Transparency and relationship development are key. Don’t make blind pitches to companies with a menu of sponsorship levels. They have likely realized some revenue shortfalls and operations challenges during this crisis, too. Approach new sponsorship asks as an opportunity to co-create strategies that are true win-win partnerships, solving core business challenges and providing benefit to all at the table.

Let us know how you’ve stayed in touch with your corporate sponsors during COVID-19 and if you are thinking differently about how to build future partnerships through social media using #NewNormalCLT.

Filed Under: Corporate Impact, Resource Development

4 Questions to Guide Your Crisis Fundraising Plan

May 12, 2020 by nextstage Leave a Comment

From a social good perspective, one of the most disruptive aspects of the COVID-19 crisis has been the impact on spring fundraising. Not only has the pandemic cancelled key events, it has increased the demand for services and shifted the case for funds. Several organizations responded to these changes by the quick development of crisis response or critical need funds.

This isn’t the right answer for everyone and is heavily dependent on the needs of your community, demand for your services and changes to your fundraising strategy. Messaging and goals will be significantly different for everyone, but one thing is very clear – the plans you carefully crafted months ago will have to evolve and change with the changing landscape.

On Friday, May 8, Next Stage hosted a roundtable discussion on Starting a Crisis Response Fund on The New Normal – you can find the recording of that conversation here. The discussion featured three nonprofit leaders sharing the experience of launching a critical needs fund and what is working for them.

Friday’s panelists – Katy Ryan, Executive Director of 24 Foundation; Randall Hitt, Chief Engagement Officer at Men’s Shelter of Charlotte; and Sam Smith, Director of External Affairs at United Way of Central Carolinas – each shared key points and questions that guided their thinking as they made quick decisions about their crisis fundraising strategies.

Whether you opt to develop a crisis fund, or are simply adapting your existing plan, these four questions and tips will help guide your decision-making process:

1 – Is it true to your mission?

Remember who you are and what is most important to your constituents. The temptation to shift your messaging and focus during a crisis can be very real. “You can leverage a crisis, but don’t shift what is at your core,” said Randall Hitt, Chief Engagement Officer at the Men’s Shelter of Charlotte.

The most powerful thing you can do is to be authentic and explain how the crisis is impacting the people you serve. If you’re raising money in relation to the crisis, make sure it stays true to your core services.

2 – Is your plan clear?

Sam Smith, Director of External Affairs for the United Way Central Carolinas identifies this as a key driver of success for organizations receiving United Way funding. “Be clear about the work you want to do and very specific about how you’re going to execute that plan,” he advised.

This can be challenging. Both demand for services and the way organizations deliver those services look drastically different than they did just months ago. Funders – both individuals and foundations – are looking for leaders who have clear visions and plans for how to manage this crisis. The most successful organizations will be the ones that can think fast, then clearly articulate and make those ideas happen.

 3 – Can you execute it quickly?

Now is not the time for complicated plans that require you to build new resources. “Focus on what you can do right now,” said Katy Ryan, Executive Director of 24 Foundation. “Fundraising is going to look different this year,” she continued. “It’s probably going to be a tough year, but a lot of that is out of my control. What I can do is focus everything we have on serving the needs of the cancer community that exist right now. If it feels right and your stakeholders support it, then now is the time to move.”

Trust your gut. You know what your organization is capable of and what you have the ability to execute, so make a plan and go for it.

4 – Do your stakeholders back it?  

As you adapt plans, make sure you’re bringing along your supporters and stakeholders.  Many will appreciate the opportunity to be included in conversations and will be supportive of efforts to continue providing services and keeping your organization on track.

Learn more about our panelists and how they are generating revenue throughout this crisis by listening to the full conversation here.

Filed Under: Planning & Implementation, Resource Development

Budget Shortfalls & Bold Leadership: Follow-up from #NewNormalCLT

May 4, 2020 by nextstage Leave a Comment

Our online nonprofit roundtable that takes place each Friday at noon is called The New Normal. A promise we make is that it will only last 30 minutes, making it easily digestable as a “can’t miss” weekly activity. That also means we can’t always get to everything we plan to cover.

Luckily, we have our Monday morning wrap-up to capture everything we were unable to cover on Friday. Did you miss it? Check out the recording here.

Additional Panelist Questions

Chris, can you speak to scenario planning? Specifically, how various timelines or sets of conditions have factored in to the decisions you’ve made and will make moving forward?

Chris Jackson: I have found scenario planning to be helpful even in the best of times.  It helps our organization be prepared to adjust to various factors and be in a better position to ensure positive outcomes.  This type of planning has been even more important given the uncertainty created by the COVID-19 Pandemic. We have been running scenario analysis from the early stages of the pandemic affecting our region.  This has included, but not limited to various stay at home orders at the local, regional, state and national level, possible COVID related events effecting our facilities, and other factors affecting our team members and others we serve.

This planning has helped us understand when we might need to make different decisions based on changing external factors and provided us with clarity about the impact these decisions would have on our team, program participants, customers, and the financial stability of the organization.  It has also helped us communicate our actions with transparency.  Both what we know for sure and what is not clear yet.

Michelle, on the Charlotte Symphony Orchestra Facebook page, there was a post that started “There’s nothing quite like the feeling you get when you experience the beauty of live music with your friends and loved ones.” And while I agree, #CSOatHome is such a bold and innovative platform. Do you think this pandemic will accelerate the rate at which arts organizations embrace the digital medium?

Michelle Hamilton: The ban on mass gatherings has surely catapulted performing arts groups like the CSO forward in our use of technology. As Basil and Chris mentioned on the panel, many of us are now doing things to innovate that we may have had on the shelf waiting for the “right time” in the future.  Much of what the CSO is doing today to engage audiences, both publicly through our website and social platforms and privately with donors and subscribers, will remain part of our toolkit after the crisis abates.

What will never change is the thrill of live performance.  For years we’ve been able to stream orchestras from around the world, yet people continue to come to concert halls to hear their local orchestras perform.  Live performances engage the senses in a way a recorded or streamed performance never will.  I spoke with a donor today who said the concert is the centerpiece but the complete experience, the people she is with and the energy in the concert hall on a night at the Symphony, can never be replaced by a recorded or streamed experience.  I see most of our concerts more than once, even three days in a row, and I come away with three completely different, and remarkable, experiences.  I so look forward to the day when it’s again safe to gather for the exhilarating experience of a live performance of the full orchestra.

Basil, hands-on, service-based leadership training is how the brothers of Pi Kappa Phi learn and channel servant leadership. How will learnings from this pandemic potentially change how you think about the mix of those experiences into the future?

Basil Lyberg: As college students return to school this fall, they will be returning to a campus community that will be forced to change. Football games, lecture classrooms and residence life will all look different. As a result, we will have to change as well to serve our mission until threat of COVID-19 is greatly reduced and we have a vaccine in hand. For The Ability Experience, this will mean finding ways to foster relationships between students and people with disabilities when they may not be able to walk down the street for an event. Innovations like inclusive gaming will be critical in providing opportunities that can’t be impacted by the reach of this virus.

We also are going to have to do more work to educate students on how to be servant leaders and work to encourage their heart. Just last week we had a Zoom call with our chapter philanthropy chairs. It felt more like an AFP Charlotte luncheon with topics on how fundraise in a crisis and breaking down preconceived notions that students have about fundraising and service. Students want to give back and sometimes just need the tools and encouragement to go for it. There has been no time in their lives that servant leadership has been more critical or needed to meet the needs of our communities.

Bonus Content: How to Write a Compelling ‘State of the Organization’ Update

This week we add a new feature to #TheNewNormal – bonus content! We were so impressed by Chris Jackson’s first-person statement on LinkedIn entitled Leadership in the Era of Coronavirus that we dedicated a whole post to it. Specifically, we believe nonprofit Executive Directors and CEOs should consider being more vulnerable and reflective in their communication to the public during the current public health crisis.

In this post, we outline six steps to writing (or recording) a compelling statement about the state of your nonprofit. We also urge you to make it public. Why is that important? Click above to learn more.

Announcing: Crisis Planning Services

Are you on Zoom a lot these days? We are too. Our area nonprofits are struggling to determine a pathway forward during COVID-19 and Next Stage is rising to the call.

This month, we are formalizing a service line we have already deployed for multiple organizations. Read more here about how we can help your nonprofit navigate near-term challenges and emerge on the other side of this in a better position to meet your mission.

Filed Under: Resource Development, Thought Leadership

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